Welcome to The Local Flower terms and conditions document which outlines the rules and regulations for using our floral design and delivery services. By accessing this website and placing an order with us, you accept these terms and conditions in full and agree to be bound by them. Our services encompass daily flower deliveries, wedding setups, event decorations, floral hampers, car decorations, and funeral tributes, all tailored to meet your specific needs. We pride ourselves on delivering high-quality floral arrangements, and these guidelines help us ensure a seamless experience for every customer. If you do not agree with any part of these terms, we kindly ask that you do not proceed with booking our services.
When you submit an order or booking request through our website, WhatsApp, or phone, it constitutes an offer to purchase our floral services under these terms. All orders are subject to acceptance by The Local Flower, and we will confirm this acceptance by providing a formal booking confirmation or invoice. We reserve the right to decline any order at our sole discretion, particularly in cases where the requested delivery location is outside our service area or if the required floral materials are entirely unavailable. Once an order is accepted, it becomes a binding agreement between you and our floral studio. For high-ticket services like wedding and event decorations, a finalized contract and deposit are required before the booking is fully secured in our calendar. Please ensure that all details provided during the ordering process, including the delivery address and contact numbers, are accurate and complete. We cannot be held responsible for issues arising from incorrect or incomplete information provided by the customer at the time of booking. By finalizing your request, you verify that you have reviewed your order details thoroughly.
As flowers are a natural and seasonal product, their availability can fluctuate based on weather conditions, market supply, and agricultural factors outside of our control. While we strive to replicate the floral arrangements and color palettes shown on our website as closely as possible, exact matches cannot always be guaranteed. In the event that a specific flower variety is unavailable, our expert florists reserve the right to substitute it with a similar bloom of equal or greater value and aesthetic appeal. We ensure that any substitutions will preserve the overall theme, style, and color scheme of your chosen design. For weddings and major events, we will make every effort to consult with you prior to making significant substitutions, though time constraints may sometimes require immediate professional judgment. This substitution policy allows us to deliver your order on time without compromising on the quality or beauty of the final arrangement. By proceeding with your order, you acknowledge and accept that minor variations between the promotional imagery and the final delivered product are a natural part of the floral industry.
Our delivery team is committed to ensuring your floral arrangements arrive fresh and in pristine condition within the agreed-upon timeframe. While we offer same-day and scheduled deliveries, specific delivery times cannot be strictly guaranteed due to unpredictable factors such as traffic, weather conditions, or routing constraints. If the recipient is not available at the provided address, we will attempt to contact them via phone to arrange a safe drop-off location or leave the flowers with a neighbor or reception desk. Should all delivery attempts fail due to incorrect details or absolute unavailability, the arrangement will be returned to our studio, and a redelivery fee may apply. For sensitive deliveries such as funeral tributes or wedding venue setups, we coordinate closely with the venue managers to ensure timely and respectful placement. We are not liable for delayed deliveries caused by circumstances beyond our reasonable control or for flowers that are damaged after a successful delivery has been made. Please ensure that the recipient or a trusted individual will be available to receive the delivery on the scheduled date to maintain the freshness of the blooms.
All prices listed on our website are clearly indicated in the local currency and are inclusive of standard applicable taxes unless otherwise specified during the checkout process. We reserve the right to adjust our pricing at any time due to seasonal market changes, holiday demand surges, or increases in supplier costs, though such changes will not affect orders that have already been confirmed. Full payment is required at the time of placing an order for daily deliveries, hampers, and funeral tributes to initiate the fulfillment process. For larger services such as wedding packages and event decorations, a non-refundable deposit is required to block the date, with the remaining balance due a specified number of days prior to the event. We accept various secure payment methods including direct bank transfers, standard credit/debit cards, and designated digital wallets for your convenience. Your order will not be processed, dispatched, or scheduled for setup until the required payment has been successfully authorized and received by our billing department. Any late payments for event balances may result in the cancellation of your booking or the suspension of our services without liability.
We understand that plans can change, and we strive to be as accommodating as possible within the constraints of dealing with perishable goods. For standard daily deliveries and hampers, cancellation or modification requests must be submitted at least twenty-four hours before the scheduled delivery date to be eligible for a full refund or adjustment. If a standard order is cancelled after the floral arrangement has already been assembled or dispatched, no refund can be issued due to the custom and perishable nature of the product. For high-value bookings like weddings, event decor, and car decorations, cancellations must be made several weeks in advance, and the initial deposit remains non-refundable to cover the administrative and consultation costs already incurred. Any modifications to the floral design, color scheme, or scale of an event order must be communicated and finalized well before the event date to ensure we can source the necessary materials. We reserve the right to charge additional fees for significant modifications requested at the last minute. In the rare event that we must cancel your order due to unforeseen operational emergencies, a full refund will be issued immediately.
At The Local Flower, we are deeply committed to the freshness, quality, and craftsmanship of every floral arrangement that leaves our studio. If you receive a product that is damaged, significantly wilted, or fundamentally different from the agreed-upon design, please contact our customer support team within twelve hours of delivery. To process a quality complaint, we require clear photographs of the flowers in question and a brief description of the issue so our team can accurately assess the situation. Due to the perishable nature of flowers, complaints received after this twelve-hour window cannot be accommodated, as we cannot control the environmental conditions the flowers are exposed to post-delivery. If your claim is validated, we will offer a suitable resolution which may include a replacement arrangement, a partial discount on a future order, or a proportionate refund depending on the severity of the issue. Proper care, such as adding fresh water and keeping the flowers away from direct sunlight, is the responsibility of the recipient and is essential for maximizing the vase life of the blooms. Refunds will not be issued for issues resulting from improper care or mishandling by the customer after delivery.
The Local Flower and its employees, agents, or affiliates shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products. Our total liability to you for any claim relating to an order, whether in contract, tort, or otherwise, shall be strictly limited to the total amount paid by you for that specific order. We are not responsible for any allergic reactions, injuries, or property damage caused by the flowers, foliage, structural props, or decorative elements provided during our services. Customers are advised to keep floral products away from pets and small children, as some plant varieties may be toxic if ingested. Furthermore, we shall not be held responsible for any failure to perform our obligations if such failure is caused by force majeure events, including natural disasters, strikes, pandemic restrictions, or severe weather conditions. By utilizing our services, you acknowledge and agree to this allocation of risk, which is a fundamental element of the basis of the bargain between you and our business. Your statutory rights as a consumer are not affected by these limitations to the extent prohibited by applicable law.